Needtoday Communication Platform| Voice is a Ready to use Cloud Telephony Platform providing voice solutions for business.
A Single number with unlimited extensions to manage your business communication
A 1800-xxx-xxxxx Number is free of charge number for the caller and comes with unlimited extensions to manage your business communication
Users call the advertised Missed call number which is disconnected after one ring recording the user’s details
Outbound Dialing delivers your pre-recorded voice messages to all your contacts simultaneously with a single click
Click to Call is a button which is added to your website and allows your customers to call you from your website.
Number masking Service is used by businesses to protect the privacy of their customers by masking their contact number.
Virtual Phone System or a Virtual Receptionist or Hosted PBX is a cloud based Business Phone System. It is a Virtual number connected to an IVR (Interactive Voice Response) system which serves as an answering service for your business.
IVR System or Cloud based IVR is a Ready to use Multi Level IVR (Interactive Voice Response) platform for Business which routes the customer calls to the respective department or agent. It tracks, monitors and manages all incoming and outgoing calls of employees.
Virtual Phone System or a Virtual Receptionist or Hosted PBX is a cloud based Business Phone System. It is a Virtual number connected to an IVR (Interactive Voice Response) system which serves as an answering service for your business.
A Unified Platform to meet your communication needs today.
Never Miss a Business Lead by recording and managing your customer Calls by connecting your agents, team members & departments
Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making
Enterprise Grade Security to secure your customer’s data on our unified platform
Scale your operations without any hassle
Offer customers an Multi – Level IVR experience with customers hearing a custom business greeting followed by call routing options
Easy CRM integration vide our API’s
Seamlessly integrate our API with your CRM…
The caller calls the Virtual Number or Toll Free Number, which is integrated with IVR. The IVR system greets the user e.g. “Welcome to Needtoday”, followed by call routing options e.g. Please Press 1 for Sales, Press 2 for Support etc. The user selects the option using their Phone keypad and are directed to the right department or agent.
Businesses can integrate Needtoday’s Multi Level IVR system to their inbound calls to direct the customer to the right department and sent outbound SMS with requested info. They can also send pre recorded voice messages to their customers and use IVR to accept input from the customer.
You can become our partner and provide multiple products and services to
your esteemed customers.
Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.
If you are an existing customer, for quick support response, contact communication@needtoday.com or dial +91-6364413322.