Needtoday Communication Platform | Voice


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Virtual Number

A Virtual number is a telephone number without a physical telephone line and forwards incoming calls to one of pre-set telephone numbers chosen by the client either local or mobile. Businesses use the Virtual number to route the incoming calls to their agents through a Cloud based Virtual Phone system so that they don’t miss a business lead and the call can be tracked and monitored anytime anywhere.

“A Single number with unlimited extensions to manage your business communication effectively“

Types of Virtual Number
Local Numbers

Businesses can get Local Virtual Numbers that appeals to Local customers

Toll Free Numbers

Connect with your callers with a Toll Free number 1800 – xx - xxxx

Vanity Numbers

Companies want an easy-to-remember number for use in advertising i.e. 880-XXX-0000

Get Virtual Numbers
Buy Virtual Number

Local Number

Add Users

Add unlimited phone numbers and agents


Start receiving calls on your Local Business Number

Benefits of Virtual Number

Never Miss a Business Call and manage business communication anytime, anywhere.

Easy Setup

IVR does not require any infrastructure and can be setup immediately

Call Management

IVR Platform manages multiple customer Calls and connecting agents, team members, departments & home workers

Call Analytics

Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making

User-Friendly Web Interface

Helps you to manage your Customer communication and Voice campaigns with utmost ease.


Scale your operations without any hassle

Customer Experience

Offer customers an enhanced experience with customers hearing a custom business greeting followed by call routing options

Cost Effective

Pay as you use with zero maintenance

Data Security

Secure your Call data in a single and highly secure platform

CRM Integration

IVR Platform can be integrated with any CRM software or ERP vide our API’s

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Virtual Number Features

A Virtual Number is a single number, which helps you manage your business more professionally with features such as custom greetings that welcome callers, extensions that direct them to the right department or employee and host of other features at no extra cost

Multiple Call Handling

Virtual Phone can handle unlimited concurrent customer Calls


Offer customers a great experience vide Multi Level IVR interaction

Call Routing

Route your customer calls to the appropriate agent or team members using multiple routing options

Call Queuing

Place incoming calls in a queue in case the agent is busy

Call Recording

Record all calls to monitor and manage customer expectations

Call Forwarding

Forward calls to multiple phones

Call Scheduling

Define your business hours and route your calls accordingly

Call Barging

Supervisors can enter and monitor the two way call between agent and customer

Parallel Ringing

All the agents associated with the number will receive the call at the same time

Call Conference

Add persons to the two way call

Voice Mails

Listen to customer Voice Mails in case the agents don’t answer the call

Call Analytics

Receive Real-time and detailed Call Report for each call


Offer Best in class 18x7 Support

CRM Integration

Easy API integration with client’s CRM, Web Application and Apps

Zero Infrastructure

No Infrastructure Required to start or scale your operations

How it works?

The caller calls the Virtual Number or Toll Free Number, which is integrated with IVR. The IVR system greets the user e.g. “Welcome to Needtoday”, followed by call routing options e.g. Please Press 1 for Sales, Press 2 for Support etc. The user selects the option using their Phone keypad and are directed to the right department or agent.

Businesses can integrate Needtoday’s Multi Level IVR system to their inbound calls to direct the customer to the right department and sent outbound SMS with requested info. They can also send pre recorded voice messages to their customers and use IVR to accept input from the customer.

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Virtual Mobile Number - Plans
Features SOHO SME Enterprise Custom
Virtual Mobile Number
Monthly Rental
Credits / Minutes /month
Call charges beyond Free Calls
SMS charges per SMS
Channels / Simultaneous Calls
Multi Level IVR
Call Analytics and Reporting
Contact us for your customised Cloud Telephony Solution.
Virtual Mobile Number – Features
Multilevel IVR
Personalised IVR
Welcome message
Custom on Hold Music
Call Group Scheduling
Voice Mail
Advanced Call forwarding
Click 2 Call
Multi Agent Login
Time based routing
Direct Routing
Multi Level DTMF Routing
Sticky agent
In-Call Transfer
Call Analytics & Reporting
Web Interface
Real - Time Analytics
Call Recording
SMS Alert
Custom Sender ID
Custom SMS Template
E-mail Report
Email Notification
Quick dial
API Access
CRM Integration
Become a Partner

You can become our partner and provide multiple products and services to
your esteemed customers.

Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.

Become a Partner today…

Contact us

If you are an existing customer, for quick support response, contact or dial +91-6364413322.