Needtoday Communication Platform | Voice


Build your World Class Call Centre with Needtoday
Call Centre Software

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Call Centre Solutions

You can use our Call Centre software to build your Inbound Call Centre, Outbound Call Centre or Blended Call Centre seamlessly.

Use our Business Communication Platform to automate your Lead Generation and Management.

How does Call Centre Software Work?

Businesses use a single number for their customers to call them, which is also advertised in their collaterals. All the customer calls to this number are diverted to a Virtual Number purchased from Needtoday.

The business can manage multiple customer calls and the customers now hear a custom business greeting followed by call routing options, which route them to the right department or agent.

Needtoday Call Centre Software Benefits
Easy Setup

IVR does not require any infrastructure and can be setup immediately

Call Management

IVR Platform manages multiple customer Calls and connecting agents, team members, departments & home workers

Call Analytics

Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making

User-Friendly Web Interface

Helps you to manage your Customer communication and Voice campaigns with utmost ease.


Scale your operations without any hassle

Customer Experience

Offer customers an enhanced experience with customers hearing a custom business greeting followed by call routing options

Cost Effective

Pay as you use with zero maintenance

Data Security

Secure your Call data in a single and highly secure platform

CRM Integration

IVR Platform can be integrated with any CRM software or ERP vide our API’s

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Needtoday Call Centre Software Features
Multiple Call Handling

Virtual Phone can handle unlimited concurrent customer Calls


Offer customers a great experience vide Multi Level IVR interaction

Call Routing

Route your customer calls to the appropriate agent or team members using multiple routing options

Call Queuing

Place incoming calls in a queue in case the agent is busy

Call Recording

Record all calls to monitor and manage customer expectations

Call Forwarding

Forward calls to multiple phones

Call Scheduling

Define your business hours and route your calls accordingly

Call Barging

Supervisors can enter and monitor the two way call between agent and customer

Parallel Ringing

All the agents associated with the number will receive the call at the same time

Call Conference

Add persons to the two way call

Voice Mails

Listen to customer Voice Mails in case the agents don’t answer the call

Call Analytics

Receive Real-time and detailed Call Report for each call


Offer Best in class 18x7 Support

CRM Integration

Easy API integration with client’s CRM, Web Application and Apps

Zero Infrastructure

No Infrastructure Required to start or scale your operations

Become a Partner

You can become our partner and provide multiple products and services to
your esteemed customers.

Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.

Become a Partner today…

Contact us

If you are an existing customer, for quick support response, contact or dial +91-6364413322.