Virtual Phone System or Virtual Receptionist or Cloud Phone is a Cloud based Business Phone System. It is a Business Phone number connected to a Virtual number with IVR (Interactive Voice Response) which serves as an answering service along with advanced call management features for your business.
Businesses use a single number for their customers to call them, which is also advertised in their collaterals. All the customer calls to this number are diverted to a Virtual Number purchased from Needtoday.
The business can manage multiple customer calls and the customers now hear a custom business greeting followed by call routing options, which route them to the right department or agent.
The business also gets Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision-making
Gives boost to your business image. Offer customers an IVR experience with customers hearing a custom business greeting followed by call routing options
Manage multiple customer Calls and connecting your agents, team members, departments & home workers
Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making
Replace your receptionist with Virtual Phone and save on costs with added features like Call recording
Helps you to manage your Customer communication with utmost ease.
Easy CRM or ERP integration vide our API’s
A Virtual Phone is a single number where all the calls to the number are diverted to a Virtual Mobile number which helps you manage your business more professionally with features such as custom greetings that welcome callers, extensions that direct them to the right department or employee and host of other call management features at no extra cost
Toll Free Number can handle unlimited concurrent customer Calls
Offer customers a great experience vide Multi Level IVR interaction
Route your customer calls to the appropriate agent or team members using multiple routing options
Place incoming calls in a queue in case the agent is busy
Record all calls to monitor and manage customer expectations
Forward calls to multiple phones
Define your business hours and route your calls accordingly
Supervisors can enter and monitor the two way call between agent and customer
All the agents associated with the number will receive the call at the same time
Add persons to the two way call
Listen to customer Voice Mails in case the agents don’t answer the call
Receive Real-time and detailed Call Report for each call
Offer Best in class 18x7 Support
Easy API integration with client’s CRM, Web Application and Apps
No Infrastructure Required to start or scale your operations
The caller calls the Virtual Number or Toll Free Number, which is integrated with IVR. The IVR system greets the user e.g. “Welcome to Needtoday”, followed by call routing options e.g. Please Press 1 for Sales, Press 2 for Support etc. The user selects the option using their Phone keypad and are directed to the right department or agent.
Businesses can integrate Needtoday’s Multi Level IVR system to their inbound calls to direct the customer to the right department and sent outbound SMS with requested info. They can also send pre recorded voice messages to their customers and use IVR to accept input from the customer.
You can become our partner and provide multiple products and services to
your esteemed customers.
Advantages: Local Sales Partners have multiple verticals to choose from to save more, sell more and increase their income.