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Virtual Phone System

Virtual Phone System or Virtual Receptionist or Cloud Phone is a Cloud based Business Phone System. It is a Business Phone number connected to a Virtual number with IVR (Interactive Voice Response) which serves as an answering service along with advanced call management features for your business.

How Virtual Phone Works?

Businesses use a single number for their customers to call them, which is also advertised in their collaterals. All the customer calls to this number are diverted to a Virtual Number purchased from Needtoday.

The business can manage multiple customer calls and the customers now hear a custom business greeting followed by call routing options, which route them to the right department or agent.

The business also gets Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision-making

Benefits of a Virtual Phone System

Professional Approach

Gives boost to your business image. Offer customers an IVR experience with customers hearing a custom business greeting followed by call routing options

Call Management

Manage multiple customer Calls and connecting your agents, team members, departments & home workers

Call Analytics

Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making

Cost Effective

Replace your receptionist with Virtual Phone and save on costs with added features like Call recording

User-Friendly Web Interface

Helps you to manage your Customer communication with utmost ease.

CRM Integration

Easy CRM or ERP integration vide our API’s

Virtual Phone Features

A Virtual Phone is a single number where all the calls to the number are diverted to a Virtual Mobile number which helps you manage your business more professionally with features such as custom greetings that welcome callers, extensions that direct them to the right department or employee and host of other call management features at no extra cost

Multiple Call Handling

Toll Free Number can handle unlimited concurrent customer Calls


Offer customers a great experience vide Multi Level IVR interaction

Call Routing

Route your customer calls to the appropriate agent or team members using multiple routing options

Call Queuing

Place incoming calls in a queue in case the agent is busy

Call Recording

Record all calls to monitor and manage customer expectations

Call Forwarding

Forward calls to multiple phones

Call Scheduling

Define your business hours and route your calls accordingly

Call Barging

Supervisors can enter and monitor the two way call between agent and customer

Parallel Ringing

All the agents associated with the number will receive the call at the same time

Call Conference

Add persons to the two way call

Voice Mails

Listen to customer Voice Mails in case the agents don’t answer the call

Call Analytics

Receive Real-time and detailed Call Report for each call


Offer Best in class 18x7 Support

CRM Integration

Easy API integration with client’s CRM, Web Application and Apps

Zero Infrastructure

No Infrastructure Required to start or scale your operations

How it works?

The caller calls the Virtual Number or Toll Free Number, which is integrated with IVR. The IVR system greets the user e.g. “Welcome to Needtoday”, followed by call routing options e.g. Please Press 1 for Sales, Press 2 for Support etc. The user selects the option using their Phone keypad and are directed to the right department or agent.

Businesses can integrate Needtoday’s Multi Level IVR system to their inbound calls to direct the customer to the right department and sent outbound SMS with requested info. They can also send pre recorded voice messages to their customers and use IVR to accept input from the customer.

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If you are an existing customer, for quick support response, contact or dial +91-6364413322.