Needtoday Communication Platform | Voice


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Toll Free Number

A Toll Free Number is a number starting with 1800 – xx- xxx wherein the callers are not charged when they call a Toll Free number. The Toll Free numbers works free from any Geographical boundaries and conveys a credible & professional approach to customers who can reach you 24 x 7. Toll Free numbers are easy to remember and have a great brand recall value

Use Case
Lead Generation

Toll Free Number Leads to increased Lead Generation since customers are not charged for making the call

Call Analytics

All the Calls are recorded and can be used for better insights and decision-making

Brand Recall

Toll Free numbers are easy to remember and have a great brand recall value

Enhance Credibility

Customers can reach you at any time at no cost to them leading to increased customer satisfaction and retention

New Markets

A Toll Free numbers works free from any Geographical boundary and is used to tap new markets effectively

Build and Track Marketing Campaigns

Use Toll Free numbers to track your campaign performance and increase ROI

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Buy Toll Free Number

Toll Free Number

Add Users

Add unlimited phone numbers and agents


Start receiving calls on your Toll Free Number

Benefits of Toll Free Number

Never Miss a Business Call and manage business communication anytime, anywhere.

Easy Setup

Toll Free Numbers do not require any infrastructure and can be setup immediately

Call Management

A single number for managing multiple customer Calls and connecting your agents, team members, departments & home workers

Call Analytics

Real Time Call Reports for each call, tracking Call Activity and monitoring service levels for an effective customer response & better decision making

User-Friendly Web Interface

Helps you to manage your Customer communication and Voice campaigns with utmost ease.


Scale your operations without any hassle

Customer Experience

Offer customers an enhanced experience with customers hearing a custom business greeting followed by call routing options

Cost Effective

Pay as you use with zero maintenance

Data Security

Secure your Call data in a single and highly secure platform

CRM Integration

Toll Free number can be integrated with any CRM software vide our API’s

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Toll Free Number Features

A Toll Free Phone number helps you manage your business more professionally with features such as custom greetings that welcome callers, extensions that direct them to the right department or employee and host of other features at no extra cost

Multiple Call Handling

Toll Free Number can handle unlimited concurrent customer Calls


Offer customers a great experience vide Multi Level IVR interaction

Call Routing

Route your customer calls to the appropriate agent or team members using multiple routing options

Call Queuing

Place incoming calls in a queue in case the agent is busy

Call Recording

Record all calls to monitor and manage customer expectations

Call Forwarding

Forward calls to multiple phones

Call Scheduling

Define your business hours and route your calls accordingly

Call Barging

Supervisors can enter and monitor the two way call between agent and customer

Parallel Ringing

All the agents associated with the number will receive the call at the same time

Call Conference

Add persons to the two way call

Voice Mails

Listen to customer Voice Mails in case the agents don’t answer the call

Call Analytics

Receive Real-time and detailed Call Report for each call


Offer Best in class 18x7 Support

CRM Integration

Easy API integration with client’s CRM, Web Application and Apps

Zero Infrastructure

No Infrastructure Required to start or scale your operations

How it works?

The caller calls the Virtual Number or Toll Free Number, which is integrated with IVR. The IVR system greets the user e.g. “Welcome to Needtoday”, followed by call routing options e.g. Please Press 1 for Sales, Press 2 for Support etc. The user selects the option using their Phone keypad and are directed to the right department or agent.

Businesses can integrate Needtoday’s Multi Level IVR system to their inbound calls to direct the customer to the right department and sent outbound SMS with requested info. They can also send pre recorded voice messages to their customers and use IVR to accept input from the customer.

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Toll Free Number - Pricing
Virtual Mobile Number 1
Monthly Rental 1479/-
Credits / Minutes /month 10000
Call charges beyond Free Calls 0.32
SMS charges per SMS 0.102
Users Unlimited
Channels / Simultaneous Calls Unlimited
Multi Level IVR
Call Analytics and Reporting
Toll Free Number - Features
Multilevel IVR
Multilevel IVR 1
Personalised IVR 719/-
Welcome message 10000
Custom on Hold Music 0.32
Call Group Scheduling 0.102
Voice Mail Unlimited
Advanced call forwarding Unlimited
Click 2 Call
Multi agent Login
Time based routing
Direct Routing
Multi Level DTMF Routing
Sticky agent
In-Call Transfer
Call Analytics & Reporting
Web Interface
Real - Time Analytics
Call Recording
SMS Alert
Custom Sender ID
Custom SMS Template
E-mail Report
Email Notification
Quick dial
API Access
CRM Integration
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If you are an existing customer, for quick support response, contact or dial +91-6364413322.